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HSUAN CHAO

● RESUME

Hsuan Chao

hsuanchao96@gmail.com  

Product-minded Program Operator

IMPLEMENTATION · ROLLOUT · DELIVERY · PROGRAM · OPERATIONS

SUMMARY

Product-minded program operator with experience in healthcare program delivery and cross-border market expansion. Translates complex requirements into practical workflows and coordinates stakeholders, vendors, and documentation to move projects forward.

EXPERIENCE

  • 2025 – PRESENT

    Project Management Specialist

    A citywide physicians’ association · sole program manager on a government-funded healthcare resilience program

    • Coordinate a healthcare resilience program spanning workplace violence prevention, medical dispute response, and disaster preparedness.
    • Develop operational guidance and response materials, translating stakeholder input into practical procedures.
    • Coordinate training logistics, vendors, and external specialists across in-person and online delivery.
    • Maintain procurement, contract, budget, and reporting records; track deadlines and follow-up across workstreams.
    Read the case  

  • 2023 – 2025

    Marketing Specialist

    A Taiwanese manufacturer

    • Co-led a 2024 India market expansion program, coordinating digital promotion, website and marketplace activities with local implementation.
    • Supported adjustments to channels and activities in response to local execution constraints.
    • Contributed to a program that reported more than 700 customer inquiries through its website and a local B2B marketplace, and delivered four product exhibitions.
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SELECTED PROJECT

  • Boxing Technique Journal

    Independent product project

    • Defined a lightweight journal connecting coaching feedback with subsequent training and reflection.
    • Defined product scope and acceptance criteria; tested the core workflow through personal use to inform iteration.
    Read the case  

EDUCATION

  • 2019

    BSc (Hons) in Forensic Science

    UWE Bristol