Works

Four healthcare cases examine one flagship program at two levels: the overall governance strategy and three operating systems developed within it. A separate de-identified B2B case shows how the same decision framework applies to cross-border market expansion.

Medical Dispute Response Protocol

#ProcessDesign#RiskManagement#Healthcare

Converting high-pressure decisions into a verifiable response protocol

Result·Clear response path under pressure / Distributed to 200+ member clinics

Government Grant Procurement & Reimbursement

#BudgetManagement#ProcurementCoordination#MedicalAssociation

Planning compliant procurement under three overlapping constraints

Result·Zero reimbursement items rejected as of mid-term review / Mid-term report approved on first submission

Contract Execution Control Process

#ProcessOptimization#RiskPrevention#MedicalAssociation

Embedding mandatory contract checkpoints into the workflow

Result·No checkpoints skipped / Reduced contract-related risk

Physicians' Association Resilience System

#FlagshipProject#CrossDisciplinaryCoordination#GovernmentGrant

16 months, NT$5M budget, sole program management, five integrated workstreams

Result·Mid-term report approved / Citywide toolkit distribution / On track toward 80%+ budget execution at closeout

B2B Market Expansion Under Execution Delays

#B2BMarketing#MarketExpansion#ResourceAllocation

Rebalancing a cross-border market expansion program when the original offline plan stalled

Result·8x click target / 700+ high-value inquiries / 40%+ YoY overseas revenue growth